CVWD Hot Topics

Posted on: May 16, 2017

CVWD Wants Your Feedback

The Cucamonga Valley Water District (CVWD/District) is pleased to announce it is taking customer engagement to the next level by launching FlashVote, a customer survey tool which consists of short, monthly surveys focused on topics that matter to you. FlashVote surveys are designed to take only one minute to complete five simple questions, once a month. Each survey will focus on one topic at a time, including CVWD services and programs, water supply reliability, and other water-related issues.

FlashVote is different from traditional surveys; while traditional surveys are typically lengthy, FlashVote surveys are quick and simple which enhances participation. Customers participating in FlashVote can access survey results within 48 hours of taking the survey and see how the rest of the CVWD community feels about the same topics. Once signed up, a customer will be emailed with a link each month to take the survey online; phone surveys are also available.

“Communicating with our customers is a priority for the District, and we are excited to implement this new tool to gain valuable feedback through monthly surveys,” stated CVWD Board President James V. Curatalo Jr. “FlashVote will enable us to take customer engagement to the next level in a fun, interactive and effective way. We encourage customers to sign up today, and we look forward to hearing from you.”

CVWD values customers’ opinions and offers two-way communication through a variety of means including social media, community events, traditional surveys, and comment cards at its Customer Service counter and community events. The CVWD community is always welcomed to email or call the District to share comments or concerns. CVWD invites you to sign up today at FlashVote.com/CVWDwater. 

For more information about CVWD, please visit CVWDwater.com or call (909) 987-2591.

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