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1. My question is not addressed in these FAQs. Who should I contact?
2. What are the symptoms of COVID-19?
3. What are the District's Guidelines for Critical Infrastructure Workers?
4. What steps should i take to help prevent the spread of COVID-19 if I am sick?
5. What is considered "close contact?"
6. When will the District conduct contact tracing?
7. I am an employee who is suspected or confirmed to be positive with COVID-19, is there a form I need to complete for contact tracing?
8. What are the steps taken to clean and disinfect after a person is suspected/confirmed to have COVID-19?
9. Will the District coordinate COVID-19 testing?
10. Where can I get a COVID-19?
11. When can I return to work if I tested positive with COVID-19?
12. I have developed uncertainty and stress because of COVID-19; how can I cope with this newfound stress?

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1. Am I eligible for benefits under the Family First Coronavirus Response Act?
2. If I contract COVID-19, will I go on paid leave?
3. What is the Families First Coronavirus Response Act (FFCRA)? District's Temporary Emergency Paid Sick Leave.

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1. What should I do if I was potentially exposed outside of the workplace?
2. What should I do if I was potentially exposed in the workplace?
3. When should I be quarantined or isolated for 14 days?
4. If I am quarantined, am I expected to work remotely?
5. Do I need a doctor's note to return to work after quarantine?
6. What should I do if I am not sick but have been in the proximity of someone who is under self-quarantine (i.e., the person was asked to self-quarantine because a potential exposure)?
7. If a previously infected person has clinically recovered but later develops symptoms consistent with COVID-19, should the person be isolated again and tested for SARS-CoV-2?
8. If an infected person has clinically recovered and then later identified as a contact of a new case, do they need to be quarantined?
9. If an infected person has clinically recovered, using the symptom-based strategy, do they need a test to show they are not infectious?
10. If an infected person has clinically recovered, should the person continue to wear a cloth face covering in public?
11. Similarities and Differences between Flu and COVID-19
12. Can people who recover from COVID-19 be re-infected with SARS-CoV-2
13. If a person recovered and four weeks later through contact tracing, tested positive again, are they infectious to others or do they need to be in isolation?

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1. How do I know if I have flu?
2. What kinds of flu test are there?
3. How well can rapid test detect flu?
4. Will my health care provider test me for flu if I have flu-like symptoms?
5. Can I have flu and COVID-19 at the same time?
6. Is there a test that can detect both flu and COVID-19?
7. Will the new test that detects both flu and COVID-19 replace other tests?

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1. I am an employee: what should I do if I have been diagnosed as suspected/confirmed with COVID-19?
2. I was confirmed with COVID-19, will my personal information be shared with my colleagues?
3. What are my responsibilites as a supervisor/manager if an employee notifies me that they are suspected/confirmed to have COVID-19?
4. A vendor/visitor who recently visited the District has notified me that they are confirmed with COVID-19. What do I do?
5. I am an employee who is very sick but have not yet been tested for COVID-19, what do I do?
6. Who is responsible for notifying employees, vendors, or visitors that they may have been in close contact with someone that was confirmed with COVID-19?
7. What if I have been around someone who was identified as a close contact?

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1. What is the process to approve an employee for telecommuting?
2. While telecommuting, I have scheduled vacation or medical appointments. What do I do?
3. What should I do if I am symptomatic and cannot telework?

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1. Should I cancel my personal travel plans because of COVID-19?
2. Should I avoid travelling internationally?
3. When can I return to work after international travel?

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1. What is backflow?
2. What is a cross-connection?
3. What causes backflow?
4. How can backflow be prevented?
5. What is a backflow prevention assembly?
6. Who is required to have a backflow prevention assembly?
7. Who can test backflow prevention assemblies?

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1. Does CVWD offer a turf rebate?
2. How do I establish or terminate service?
3. Does CVWD offer a senior or low-income discount?
4. What is the tiered rate structure?
5. As a customer, what portion of my water and sewer lines are my responsibility?
6. How do I read my water meter?
7. What is the meter service charge?
8. Can I pay my bill online?
9. Can I pay my bill automatically?
10. Does CVWD offer monthly billing?
11. What other online services do you offer besides bill pay?
12. When will I get my security deposit back?
13. What conservation rebates does CVWD offer?
14. What rebate programs are available for businesses?
15. Does CVWD provide residential water consultations?
16. Can my swimming pool be filled from a fire hydrant?

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1. What is E-Z Pay® Direct Debit?
2. How do I sign up for E-Z Pay® Direct Debit?
3. How will I know how much is being deducted from my bank account?
4. When will E-Z Pay® Direct Debit take effect?

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1. How do I submit an application?
2. Can I just submit a resume instead of filling out the application?
3. What happens after I submit my application?
4. Can I apply for any position at any time?
5. Where can I find more information on the types of positions at CVWD?
6. I'd like to know more about compensation and benefits. Where can I get that information?
7. How will I know if I am qualified for a position?
8. How will I know when a new position is posted?
9. What should I do if my mailing address, phone number, or email address changes?
10. If I have previously completed an application, will I automatically be considered for other positions?
11. What does "Open until filled" mean?
12. What does “First review of applications” mean?
13. What are the steps of the selection process?
14. What can I expect at the interview?
15. What kind of pre-employment tests or checks are required?

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1. What is a Level Billing Plan (LBP)?
2. How much does it cost?
3. How do I sign up for LBP?
4. How does LBP work?
5. When will LBP take effect?

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1. Why is CVWD using recycled water?
2. Do we need recycled water even during years with heavy rain?
3. What is recycled water and where does it come from?
4. Are they going to use recycled water on front yards?
5. What happens if someone accidentally drinks recycled water?
6. Can my kids get sick from playing on grass irrigated with recycled water? What about my dog?
7. Will recycled water increase my rates?
8. How much is this recycled water program going to cost?
9. How will the district keep recycled water separate from the drinking water system? Is it guaranteed that the two will not mix?
10. How will I know where recycled water is being used?
11. Where will recycled water be used?
12. Who monitors and regulates recycled water?
13. How do you know if the water is being treated safely?
14. Is recycled water safe?
15. Does this mean that the city can continue to build thousands of homes?

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1. Where can I get more information about my drinking water?
2. Does CVWD's water meet safe standards set by the state and federal government?
3. How will I know if my water is not safe to drink?
4. How do I know if my drinking water is safe?
5. Does CVWD add fluoride to the water?

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1. Why is my water “cloudy” or “milky” looking?
2. Why is my water “rusty”?

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1. What is total dissolved solids (TDS)?
2. How hard is my water?

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1. Where can I find more information about drinking water home treatment units?
2. My water has a different taste and/or odor. Is it safe to drink?
3. Do I need to flush out my hot water heater?
4. Why does my water smell septic?
5. My water smells like chlorine, why is chlorine added?

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1. What substances do you test for?
2. How can I get my drinking water tested?
3. Who analyzes CVWD's water samples?
4. Is there a generic drinking water test for everything?