Frequently Asked Questions

You must first register your account, at which point you will need your account number. You can find your account number on your billing statement, or you can contact Customer Service. Once you have registered, you will only need your email address and password to log in.

After you submit your payment, you will see a payment confirmation screen. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, the amount paid, and a confirmation message.

Your statements and online payments will be maintained for 24 months.

Yes, each bill is available in PDF format ready for print.

Payments made through our online portal system are visible immediately, however it may take 2-5 days for it to post to your CVWD account balance.  

CVWD needs to be notified 5 business days before the due date on your billing statement in order to stop an auto pay payment. For example, if your bill is due on December 7, you will need to contact CVWD by December 2 during normal business hours so we can successfully stop the payment.

Log into your account and change any of your personal information under the My Profile tab. If you are unable to change some of your information, you may need to contact Customer Service (855) 654-2893 to make the change.

If you are registered, you can log into the online payment portal to view your bill.

You may reach Customer Service (855) 654-2893, Mon-Thurs:  7:30am-5:30pm and Fri:  7:30am-4:30pm