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1. My question is not addressed in these FAQs. Who should I contact?

All your COVID-19 related inquiries must be directed to the HR/Risk team to ensure HIPPA/ADA compliance with the employee’s Right to Privacy. You may call/text/email any HR/Risk team members.

2. What are the symptoms of COVID-19?

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People have had these symptoms:

• Fever (100.4° or higher) or chills
• Cough
• Shortness of breath or difficulty breathing
• Fatigue
• Muscle or body aches
• Headache
• New loss of taste or smell
• Sore throat
• Congestion or runny nose
• Nausea or vomiting
• Diarrhea

This list does not include all possible symptoms. CDC will continue to update the list of symptoms as we learn more about COVID-19

3. When can I stop or discontinue quarantine/isolation if I have tested positive for COVID-19?

Use the Quarantine & Isolation Calculator to help you determine when you can stop or discontinue quarantine/isolation. 

4. What are the District's Guidelines for Critical Infrastructure Workers?

The following are the District’s Guidelines for employees (also referred to as Critical Infrastructure Workers) reporting to work without symptoms after a known or suspected exposure to COVID-19.  

• Conduct daily self-checks for symptoms throughout the day, at minimum before, during, and after work.
• Submit to a daily temperature check before your shift with HR/Risk or designee.
• Complete a daily self-certification form and turn this form into the person taking your temperature.
• Keep track of all your close contacts for 14 days after the date of your known exposure. 
• If you develop symptoms, contact tracing will be needed for the two days before your symptoms started until you notified HR/Risk or began isolation (at home or work).
• Wear your face covering at all times, especially when away from your desk or talking to others.
• Clean and disinfect tools and workspaces frequently, especially in common areas.
• Continue social distancing of at least 6ft or more from others.
• Wash your hands frequently, and immediately after you sneeze or cough.  If soap and water are not readily available, use hand sanitizer.

The CDC developed the Safety Practices for Critical Infrastructure Workers Who May Have Had Exposure to a Person with Suspected or Confirmed COVID-19.

5. What steps should i take to help prevent the spread of COVID-19 if I am sick?

If you are ill with COVID-19, follow these steps below to care for yourself, and to help protect other people in your home and community:

• Stay home except to get medical care
• Separate yourself from other people
• If you are sick wear a cloth covering over your nose or mouth
• Cover your coughs and sneezes
• Clean your hands often
• Avoid sharing personal household items
• Clean all “high-touch” surfaces every day

 CDC Information:  Protect Yourself and Others  /  If you are sick or caring for others

6. What is considered "close contact?"

Close contact is defined as someone who is within 6 feet of an infected person for at least 15 minutes.  

If you are asked to complete Contact Tracing, you will need to identify your close contacts.  If you have:

• Symptoms: Tracing begins 48 hours before you first noticed your symptoms until you began isolation
• No Symptoms:  Tracing may vary and be up to 10 days before you were notified by HR/Risk

7. When will the District conduct contact tracing?

Contact tracing (which may require sharing your information with health officials) will only be coordinated by the HR/Risk to ensure HIPAA and ADA requirements are met at all levels in the District’s response.

Contact tracing will vary depending on the level of exposure. If an outbreak occurs in the workplace, the District must notify the County Health Department. You may also be contacted by the County’s Communicable Disease Services department to determine if others were exposed to you outside the District.

8. I am an employee who is suspected or confirmed to be positive with COVID-19, is there a form I need to complete for contact tracing?

Yes, you must complete the District’s Contact Tracing Form,  so HR/Risk can identify the workplace location(s) for cleaning and disinfection, and inform employees who had close contact with you of their potential exposure.

Contact tracing will require the following information:

• Demographic – your contact information
• Health Information – your present symptoms, if any, and if you fall into a high-risk category
• Risk Factors – if known, how or where you were exposed  
• Contact Elicitation – identifies the timeframe you may have been exposed, list of individuals, and locations where you had close contact during the exposure timeframe.

9. What are the steps taken to clean and disinfect after a person is suspected/confirmed to have COVID-19?

After contact tracing is completed by the ill employee(s), all exposed locations will be identified.  Cleaning and/or disinfection will vary based on the type and level of exposure following CDC guidelines. 

Coronavirus on surfaces and objects naturally dies within hours to days. Warmer temperatures and exposure to sunlight will reduce the time the virus survives on surfaces and objects. Normal routine cleaning with soap and water removes germs and dirt from surfaces and lowers the risk of spreading COVID-19 infection.

10. Will the District coordinate COVID-19 testing?

If a COVID-19 outbreak occurs in the workplace, HR/Risk will coordinate testing through the San Bernardino County Public Health Communicable Disease Department.  The procedures and options for testing will vary based on the employees’ exposure level and the number of affected employees. 

For individual or isolated cases, it may be quicker to find a walk-in facility or contact your physician to request testing with their contracted facility. 

In the meantime, HR/Risk is actively seeking other options to provide employees with access to immediate testing and will update this FAQ when this information becomes available.

11. Where can I get a COVID-19?

Refer to your County’s COVID-19 or Local Health Department website for testing locations and hours as some do require you to make an appointment.

• San Bernardino County
• Riverside County
• Los Angeles County
• Orange County County

12. When can I return to work if I tested positive with COVID-19?

If you are under doctor’s care, consult with your treating physician first to determine the best available option for you. The decision to discontinue home isolation for persons with confirmed or suspected COVID-19 should be made in the context of local circumstances.

If you have tested positive for COVID-19, DO have symptoms, and directed to care for yourself at home, you may discontinue isolation when:

• At least 10 days have passed since symptoms first appeared AND
• At least 24 hours with no fever without fever-reducing medication AND
• Symptoms have improved

If you have tested positive for COVID-19, DO NOT have symptoms, and capable of working from home, you may telework until the 10th day after you took your test.  You may report to work on Day 11.

If you have tested positive for COVID-19, DO NOT have symptoms, and unable to telework, you may opt to remain home using your FFCRA leave until the 10th day after you took your test.  You may report to work on Day 11. 

However, it is also possible for you to report to work if you are positive, not displaying symptoms, or your symptoms have improved as long as you follow the CDC’s Safety Practices for Critical Infrastructure Workers Who May Have Had Exposure to a Person with Suspected or Confirmed COVID-19. This option to return to work with symptoms must be cleared through HR/Risk first.

13. I have developed uncertainty and stress because of COVID-19; how can I cope with this newfound stress?

Your emotional and mental wellbeing is essential when dealing with uncertainties and stressors, such as COVID-19. Most people respond to change or loss in the same way. The key to coping with and adapting successfully to changes is by developing resilience. Resilience is the process of adapting well in the face of adversity, trauma, tragedy, threats, or significant sources of stress. It means, “bouncing back” from painful experiences.

• Accept that the change or threat has happened
• Take charge of what you can control and don’t worry about what you cannot
• Avoid viewing challenges as unachievable, but rather as a goal that can be taken one step at a time
• Do something to take your mind of what is going on, even if it means learning some new skills or talents
• Maintain strong connections with family and friends while social distancing
• Make a list of changes you have successfully navigated in the past and determine the key factors that helped you through it
• Keep a long-term perspective and a hopeful outlook
• Take care of your physical and mental health

Additionally, the District offers the Water Employees’ LifeLine (WELL)/Employee Assistance Program. The WELL program is available to employees and family members who need any support for their mental wellbeings such as COVID-related anxiety and stressors. Support is available 24/7 at (951) 204-7124.

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1. Am I eligible for benefits under the Family First Coronavirus Response Act?

Under the FFCRA, an employee qualifies for paid sick time if the employee is unable to work (or unable to telework) due to a need for leave because the employee:

1.  is subject to a Federal, State, or local quarantine or isolation order related to COVID-19;
2.  has been advised by a health care provider to self-quarantine related to COVID-19;
3.  is experiencing COVID-19 symptoms and is seeking a medical diagnosis;
4.  is caring for an individual subject to an order described in (1) or self-quarantine as described in (2);
5.  is caring for a child whose school or place of care is closed (or child care provider is unavailable) for reasons related to COVID-19; or
6.  is experiencing any other substantially-similar condition specified by the Secretary of Health and Human Services, in consultation with the Secretaries of Labor and Treasury.
7.  Under the FFCRA, an employee qualifies for expanded family leave if the employee is caring for a child whose school or place of care is closed (or child care provider is unavailable) for reasons related to COVID-19.

However, as an essential worker, you may return to work following the strict guidelines for Critical Infrasture Workers.  You may qualify for benefits. Contact HR/Risk for further details.

2. If I contract COVID-19, will I go on paid leave?

Under the FFCRA, an employee may qualify for emergency paid sick leave if the employee is unable to work (or unable to telework) due to COVID-19. Please contact HR  for further details.

3. What is the Families First Coronavirus Response Act (FFCRA)? District's Temporary Emergency Paid Sick Leave.

The Families First Coronavirus Response Act (FFCRA or Act) provides employees with emergency paid sick leave or expanded family and medical leave for specified reasons related to COVID-19.

Employees are entitled to: 

• Full-time employees: 80 hours of pay at their regular pay rate.
• Part-time employees: Pay for the number of hours the employee works, on average, over a two-week period.

No employee who appropriately utilizes emergency paid sick leave under this policy will be discharged, disciplined, or discriminated against for work time missed due to this leave. Contact HR for more details.

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1. What should I do if I was potentially exposed outside of the workplace?

If you were potentially exposed to someone outside the workplace, you are encouraged to stay home, follow your primary physician’s guidance, and communicate your isolation status to your supervisor.

HR/Risk will contact you to initiate contact tracing so that your coworkers can be notified of their potential exposure and to begin cleaning and disinfection protocols if needed. 

2. What should I do if I was potentially exposed in the workplace?

Employees with potential exposure in the workplace that have a higher risk of illness or death should

(1) consider taking FFCRA Leave for 14 days after the exposure notification if they are not able to telework,
(2) should be tested as recommended by HR/Risk or their medical provider,
(3) follow their healthcare professional’s directives, and
(4) self-monitor for symptoms.

Employees that DO NOT HAVE SYMPTOMS should self-monitor for symptoms and may telework (if possible), opt to take FFCRA Leave, or may report to work following the CDC’s Safety Practices for Critical Infrastructure Workers Who May Have Had Exposure to a Person with Suspected or Confirmed COVID-19.

3. When should I be quarantined or isolated for 14 days?

You should quarantine if you are presently displaying symptoms, directed by HR/Risk, or by your doctor.  

4. If I am quarantined, am I expected to work remotely?

HR/Risk will discuss the specific details with you as the situation will vary from person-to-person based on the facts at the time of the discussion.  However, as an example:

• If you are able to telework, you will code your time to “Regular” and reserve your FFCRA Leave.
• If you are unable to telework, you will code your time to FFCRA Leave. 

5. Do I need a doctor's note to return to work after quarantine?

A doctor’s note is preferred, but HR/Risk will work with you to obtain an acceptable substitute

6. What should I do if I am not sick but have been in the proximity of someone who is under self-quarantine (i.e., the person was asked to self-quarantine because a potential exposure)?

Being a “secondary contact” does not require you to be quarantined under current CDC guidelines. You would only be required to quarantine if you have had close contact with someone diagnosed with a presumptive or confirmed case of COVID-19.  You should inform HR/Risk if someone in your household is ordered to quarantine.

You should do your best to avoid close contact with the exposed person for the duration of their quarantine because there is a possibility that they may not develop symptoms, but still be contagious as a carrier for the virus.

Monitor yourself for symptoms and regularly clean frequently touched surfaces.  You can still report to work following the CDC’s Safety Practices for Critical Infrastructure Workers Who May Have Had Exposure to a Person with Suspected or Confirmed COVID-19.

If you do notice symptoms, contact your primary health care provider, notify your supervisor/manager, and stay home.  DO NOT report to work if you have symptoms.

7. If a previously infected person has clinically recovered but later develops symptoms consistent with COVID-19, should the person be isolated again and tested for SARS-CoV-2?

Persons who develop new symptoms consistent with COVID-19 more than 3 months after the date of symptom onset of the most recent illness episode should be retested. Persons with recurrent symptoms after the first 3 months who test positive should be considered infectious and remain isolated until they again meet the criteria for discontinuation of isolation or of transmission-based precautions. Contact tracing during the person’s second period of symptoms is warranted. For persons who develop new symptoms consistent with COVID-19 during the first 3 months since the date of symptom onset of the most recent illness episode, retesting may be warranted if alternative etiologies for the illness cannot be identified. If reinfection is suspected, repeat isolation and contact tracing may be needed. The determination of whether a patient with a subsequently positive test is contagious to others should be made on a case-by-case basis, in consultation with infectious diseases specialists and public health authorities, after review of available information (e.g., medical history, time from an initial positive test, RT-PCR Ct values, and presence of COVID-19 signs or symptoms).

8. If an infected person has clinically recovered and then later identified as a contact of a new case, do they need to be quarantined?

A person who has clinically recovered from COVID-19 and then is identified as a contact of a new case within 3 months of symptom onset of their most recent illness does not need to be quarantined or retested for SARS-CoV-2. However, if a person is identified as a contact of a new case 3 months or more after symptom onset, they should follow quarantine recommendations for contacts.

9. If an infected person has clinically recovered, using the symptom-based strategy, do they need a test to show they are not infectious?

No. The symptom-based strategy is intended to replace the need for repeated testing.

10. If an infected person has clinically recovered, should the person continue to wear a cloth face covering in public?

Yes. It is recommended that all persons, with a few exceptions, wear cloth face coverings in public.¹ The primary purpose of cloth face coverings is to limit transmission of SARS-CoV-2 from infected persons who may be infectious but do not have clinical symptoms of illness or may have early or mild symptoms that they do not recognize. Cloth face coverings may provide reassurance to others in public settings and be a reminder of the need to maintain social distancing. However, cloth face coverings are not personal protective equipment (PPE) and should not be used instead of a respirator or a facemask to protect a healthcare worker.

[1] Cloth face coverings should not be placed on young children under age 2, anyone who has trouble breathing, or anyone who is unconscious, incapacitated, or otherwise unable to remove the mask without assistance.

11. Similarities and Differences between Flu and COVID-19

Influenza (Flu) and COVID-19 are both contagious respiratory illnesses, but they are caused by different viruses. COVID-19 is caused by infection with a new coronavirus (called SARS-CoV-2) and flu is caused by infection with influenza viruses. Because some of the symptoms of flu and COVID-19 are similar, it may be hard to tell the difference between them based on symptoms alone, and testing may be needed to help confirm a diagnosis. Flu and COVID-19 share many characteristics, but there are some key differences between the two.

While more is learned every day, there is still a lot that is unknown about COVID-19 and the virus that causes it. This page compares COVID-19 and flu, given the best available information to date.

12. Can people who recover from COVID-19 be re-infected with SARS-CoV-2

The immune response, including duration of immunity, to SARS-CoV-2 infection is not yet understood. Patients infected with other betacoronaviruses (MERS-CoV, HCoV-OC43), the genus to which SARS-CoV-2 belongs, are unlikely to be re-infected shortly (e.g., 3 months or more) after they recover. However, more information is needed to know whether similar immune protection will be observed for patients with COVID-19.

13. If a person recovered and four weeks later through contact tracing, tested positive again, are they infectious to others or do they need to be in isolation?

For persons who remain asymptomatic following recovery from COVID-19, retesting (e.g., as part of a contact tracing investigation) is not necessary during the first 3 months after the date of symptom onset. When a positive test occurs less than 3 months after the person’s symptom onset of their most recent illness, it is possible that the positive test represents a new infection or a persistently positive test associated with the previous infection. If a positive test occurs more than 3 months after a person’s symptom onset, clinicians and public health authorities should consider the possibility of reinfection. Until we have more information, the determination of whether a patient with a positive test in these situations is contagious to others should be made on a case-by-case basis. Consider consultation with infectious disease specialists and public health authorities to review all available information (e.g., medical history, time from an initial positive test, RT-PCR Ct values, and presence of COVID-19 signs or symptoms). Persons who are determined to be potentially infectious should undergo an evaluation and remain isolated until they again meet the criteria for discontinuation of isolation or discontinuation of transmission-based precautions, depending on their circumstances.

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1. How do I know if I have flu?

Your respiratory illness might be the flu if you have fever, cough, sore throat, runny or stuffy nose, body aches, headache, chills and/or fatigue. Some people may have vomiting and diarrhea, though this is more common in children. People may be sick with flu and have respiratory symptoms without a fever. Flu viruses usually cause the most illness during the colder months of the year. However, influenza can also occur outside of the typical flu season. In addition, other viruses can also cause respiratory illness similar to flu. So, it is impossible to tell for sure if you have flu based on symptoms alone. If your doctor needs to know for sure whether you are sick with flu, there are laboratory tests that can be done.

2. What kinds of flu test are there?

A number of flu tests are available to detect influenza viruses in respiratory specimens. The most common are called “rapid influenza diagnostic tests (RIDTs).” RIDTs work by detecting the parts of the virus (antigens) that stimulate an immune response. These tests can provide results within approximately 10-15 minutes but are not as accurate as other flu tests. Therefore, you could still have flu, even though your rapid test result is negative. Other flu tests are called “rapid molecular assays” that detect genetic material of the virus. Rapid molecular assays produce results in 15-20 minutes and are more accurate than RIDTs. In addition, there are several more accurate and sensitive flu tests available that must be performed in specialized laboratories, such as those found in hospitals or state public health laboratories. All of these tests require that a health care provider swipe the inside of your nose or the back of your throat with a swab and then send the swab for testing. Results may take one to several hours.

3. How well can rapid test detect flu?

During an influenza outbreak, a positive rapid flu test is likely to indicate influenza infection. However, rapid tests vary in their ability to detect flu viruses, depending on the type of rapid test used, and on the type of flu viruses circulating. Also, rapid tests appear to be better at detecting flu in children than adults. This variation in ability to detect viruses can result in some people who are infected with flu having a negative rapid test result. (This situation is called a false negative test result.) Despite a negative rapid test result, your health care provider may diagnose you with flu based on your symptoms and their clinical judgment.

4. Will my health care provider test me for flu if I have flu-like symptoms?

Your respiratory illness might be flu if you have fever, cough, sore throat, runny or stuffy nose, body aches, headache, chills and/or fatigue. Some people may have vomiting and diarrhea, though this is more common in children. People may be sick with flu and have respiratory symptoms without a fever. Flu viruses usually cause the most illness during the colder months of the year. However, influenza can also occur outside of the typical flu season. In addition, other viruses can also cause respiratory illness similar to flu. So, it is impossible to tell for sure if you have flu based on symptoms alone. If your doctor needs to know for sure whether you are sick with flu, there are laboratory tests that can be done.

Please visit diagnosing flu for more information.

5. Can I have flu and COVID-19 at the same time?

Yes. It is possible to have flu, as well as other respiratory illnesses, and COVID-19 at the same time. Health experts are still studying how common this can be.

Some of the symptoms of flu and COVID-19 are similar, making it hard to tell the difference between them based on symptoms alone. Diagnostic testing can help determine if you are sick with flu or COVID-19.

6. Is there a test that can detect both flu and COVID-19?

Yes. CDC has developed a test that will check for A and B type seasonal flu viruses and SARS CoV-2, the virus that causes COVID-19. This test will be used by U.S. public health laboratories. Testing for these viruses at the same time will give public health officials important information about how flu and COVID-19 are spreading and what prevention steps should be taken. The test will also help public health laboratories save time and testing materials, and to possibly return test results faster.

The Food and Drug Administration (FDA) has given CDC an Emergency Use Authorizationexternal icon for this new test. Initial test kits were sent to public health laboratories in early August 2020. CDC will continue to manufacture and distribute these kits.

More information for laboratories is available.

7. Will the new test that detects both flu and COVID-19 replace other tests?

No. This new test is designed for use at CDC-supported public health laboratories at state and local levels, where it will supplement and streamline surveillance for flu and COVID-19. The use of this specialized test will be focused on public health surveillance efforts and will not replace any COVID-19 tests currently used in commercial laboratories, hospitals, clinics, and other healthcare settings.

CDC’s first viral test for SARS-CoV-2 (the CDC 2019-nCoV Real-Time RT-PCR Diagnostic Panel (ER-34)) will still be available for qualified laboratories to order through the International Reagent Resource (IRR) external iconexternal icon. The new multiplex assay can also be ordered through the IRR. Check the IRR website for details.

For additional questions, please visit: Clinical Questions about COVID-19: Questions and Answers: Testing, Diagnosis, and Notification

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1. I am an employee: what should I do if I have been diagnosed as suspected/confirmed with COVID-19?

You should notify your manager/supervisor or someone from the HR/Risk Division. Be prepared to provide the following information to HR/Risk: the date you first noticed your symptoms of COVID-19, when you were physically at work, and a list of locations and people you were in close contact with at work.

2. I was confirmed with COVID-19, will my personal information be shared with my colleagues?

No. HR/Risk will share the details of your case with your supervisor/manager as it relates to your exposure to others, location(s) for cleaning and disinfection, and the need for contact tracing. 

When communicating potential exposure to others, HR/Risk will not share your identity and information to ensure confidentiality, HIPAA, and ADA requirements are met at all levels in the District’s response. 

You are the only person that can share your personal information with others.

3. What are my responsibilites as a supervisor/manager if an employee notifies me that they are suspected/confirmed to have COVID-19?

You should contact HR/Risk to relay the information. HR/Risk will conduct an interview and contact tracing if needed.  You will be informed of the employee’s status and risk of exposure to others.

4. A vendor/visitor who recently visited the District has notified me that they are confirmed with COVID-19. What do I do?

Contact HR/Risk immediately. HR/Risk will determine the potential exposure, conduct any necessary contact tracing, and notify any employees that came in close contact with the vendor/visitor.

5. I am an employee who is very sick but have not yet been tested for COVID-19, what do I do?

You should stay home, notify your supervisor/manager, and contact your physician or healthcare provider.

6. Who is responsible for notifying employees, vendors, or visitors that they may have been in close contact with someone that was confirmed with COVID-19?

Only members of the HR/Risk Team should be notifying individuals of their potential exposure in order to ensure confidentiality, HIPAA, and ADA requirements are met at all levels of the District’s response.

7. What if I have been around someone who was identified as a close contact?

If you have been around someone who was identified as a close contact to a person with COVID-19, you should closely monitor yourself for symptoms of COVID-19.  You do not need to self-quarantine.

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1. What is the process to approve an employee for telecommuting?

Employee Policy No. 5.3 Temporary Telecommuting in Response to COVID-19 establishes an outline for employees requesting or required to telecommute. A supervisor/manager will determine if telecommuting is available for an employee. Any employee approved for telecommuting must complete and submit the Temporary Telecommuting Agreement to HR@cvwdwater.com.

2. While telecommuting, I have scheduled vacation or medical appointments. What do I do?

You may still request time off for vacations as long as it has been approved by your supervisor/manager. 

If your medical appointment is COVID-related, it may qualify for FFCRA leave.  Contact HR/Risk for details. If your medical appointments are not COVID-related, you must use your accrued sick time or vacation. 

This time should be coded appropriately on your timesheet. If you need assistance, contact your supervisor or HR/Risk.

3. What should I do if I am symptomatic and cannot telework?

Under the FFCRA, an employee qualifies for paid sick time if the employee is unable to work (or unable to telework) due to a need for leave because the employee:

1.  is subject to a Federal, State, or local quarantine or isolation order related to COVID-19;
2.  has been advised by a health care provider to self-quarantine related to COVID-19;
3.  is experiencing COVID-19 symptoms and is seeking a medical diagnosis;
4.  is caring for an individual subject to an order described in (1) or self-quarantine as described in (2);
5.  is caring for a child whose school or place of care is closed (or child care provider is unavailable) for reasons related to COVID-19; or
6.  is experiencing any other substantially-similar condition specified by the Secretary of Health and Human Services, in consultation with the Secretaries of Labor and Treasury.
7.  Under the FFCRA, an employee qualifies for expanded family leave if the employee is caring for a child whose school or place of care is closed (or child care provider is unavailable) for reasons related to COVID-19.

However, as an essential worker, you may return to work following the strict guidelines for Critical Infrasture Workers.

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1. Should I cancel my personal travel plans because of COVID-19?

Personal domestic travel remains a personal choice, but an abundance of caution concerning your health is suggested.

2. Should I avoid travelling internationally?

The CDC recommends that you avoid any nonessential international travel because of the COVID-19 pandemic. Some healthcare systems are overwhelmed, and there may be limited access to adequate medical care in affected areas.

3. When can I return to work after international travel?

The CDC recommends all international travelers should stay home for 14 days after their arrival into the United States. At home, you are expected to monitor your health and practice social distancing. To protect the health of others, do not go to work for 14 days.

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1. What is backflow?

Backflow is water flowing in the opposite direction from its normal flow. CVWD potable water system is designed to keep the water flowing to our customers. When hydraulic conditions within any water system deviate from “normal,” the direction of water flow can be reversed. This creates a backflow condition and the potential for contaminated water entering the potable water distribution system.

2. What is a cross-connection?

A cross-connection is a permanent or temporary connection between potable drinking water and anything that can pollute or contaminate the water supply.

3. What causes backflow?

There are two ways in which backflow can occur:

• Backsiphonage: Backsiphonage can occur when there is a sudden reduction in the water pressure of the distribution system, such as during firefighting or when a water main breaks. At these occurrences, water flow can be reversed. This reversal can create a suction effect and draw potential contaminants into the potable (drinking) water system.
  
• Backpressure Backpressure is created when pressure in the customer’s water system exceeds the pressure in the potable (drinking) water system. This can force the potable water to reverse its direction of flow through a cross-connection between the two systems. Potential contaminants can then enter the potable water system.

4. How can backflow be prevented?

• Be aware of and eliminate cross-connections.
  
• Maintain air-gaps. Do not submerge hoses or place them where they could become submerged.
  
• Do not create a connection between an auxiliary water system (i.e., well, body of water, pond) and the water supply plumbing.
  
• Use hose bib vacuum breakers on all fixtures (i.e., hose connections in the laundry room, outside, and on sinks).
  
• Install approved, testable backflow prevention assemblies on commercial irrigation systems.

5. What is a backflow prevention assembly?

A backflow prevention assembly is an approved, testable assembly, which uses check valves and/or relief valves in different configurations, to prevent potential contaminants from flowing into the potable (drinking) water system. An approved backflow prevention assembly has gone through an approval process at the Foundation for Cross-Connection Control and Hydraulic Research (USC FCCC&HR) at the University of Southern California. This is a two-step process of laboratory tests and a 12-month field test. Only assemblies successfully completing the entire testing process are recognized by the district as approved backflow prevention assemblies.

6. Who is required to have a backflow prevention assembly?

State and Federal law requires that water suppliers protect their potable water systems from contamination. When a determination is made, either by plan check and/or inspection, that the potable (drinking) water system may be subject to contamination through a backflow condition, the customer will be notified and required to install an approved backflow prevention assembly.

The district makes these decisions based on a case-by-case basis. Residential, commercial, and industrial customers demonstrating a high potential for contaminants to enter the potable water system must install, test, and maintain backflow prevention assemblies.

7. Who can test backflow prevention assemblies?

Only certified backflow prevention assembly tester’s appearing on the district’s list of approved backflow prevention assembly testers may test or repair the assemblies within the district’s jurisdiction. These testers have shown their competency to test backflow prevention assemblies to the San Bernardino County Division of Environmental Health Services and carry a wallet card to prove this. Once the tester has completed the testing, then the original Test and Maintenance Report must be returned to the district.

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1. Does CVWD offer a turf rebate?

The Landscape Transformation Program is currently open and accepting applications. Please visit socalwatersmart.com or call 888-376-3314 for more information. 

2. How do I establish or terminate service?

To open or close a residential account, please contact the Customer Service Department at 909-944-6000.

3. Does CVWD offer a senior or low-income discount?

CVWD currently offers the Customer Assistance Program (CAP). The CAP assists eligible low-income households with their water utility costs. If approved under the CAP, customers will receive a deduction of $10.00* (effective June 1, 2019) on their monthly billing statement. 

In order to qualify for the Customer Assistance Program, customers need to complete an application and bring in a copy of either their Southern California Edison or Southern California Gas Company Utility statement. For more details about the Customer Assistance Program, click here.

Click here for more information.

4. What is the tiered rate structure?

CVWD's tiered rate structure better reflects the range of costs for various water supplies, keeps consumption charges low for customers who conserve water, and provides a financial incentive for water conservation. The four-tiered structure charges customers for water use in each successive tier. For example for residential customers with a 3/4" meter, the first 10 units of water are charged at the Tier 1 rate, the next 30 units are charged at the Tier 2 rate, and so on.

The increased rates will assist the district in continuing to meet operational needs, improve upon existing infrastructure, recover increasing expenses, and build new infrastructure to ensure an adequate water supply. Visit here to view the tiered rate structure.

5. As a customer, what portion of my water and sewer lines are my responsibility?

Water system customers are responsible for the water service line from the water meter to the house. The District is responsible for the water service line from the mainline in the street up to and including the water meter. If a pressure regulator is installed to adjust the water pressure on the property, the customer is responsible to perform periodic maintenance on this device. If you suspect a break on the Districts side of the meter, please call the District immediately.

Sewer system customers are responsible for their sewer line from their property line to the house, which includes the sewer "clean out" and "back-water valve." The back-water valve is installed to prevent any back up sewage in the district system from entering the customer's property. The back-water valve should be inspected and maintained periodically by a local plumbing service to ensure it is functioning properly. Review the Water Vs Sewer Systems Diagram here.

6. How do I read my water meter?

Learn how to read your water meter.

7. What is the meter service charge?

All customers on metered service pay a bimonthly meter service charge. The charge is based upon meter size and covers costs associated with meter reading and billing, customer service, meter replacement/repair, fire protection, water conservation, and a portion of general administrative overhead. Visit here to view the meter service charge.

8. Can I pay my bill online?

Yes, you can pay your bill online. First register for a username and password, then log in and pay your bill using your MasterCard or Visa. Each time you receive your paper bill, if you wish to pay via credit card, you can log on and pay it.

9. Can I pay my bill automatically?

Yes, the district has the E-Z Pay Program. When you enroll in E-Z Pay, your financial institution will deduct funds from your checking account to pay your bills. You’ll continue to receive your monthly statement and you’ll have 15 days to review it before your bank pays the amount due. For an application, call 909-944-6000. Currently, we are not set up to automatically debit your credit card.

10. Does CVWD offer monthly billing?

CVWD is changing to monthly billing beginning July 1, 2019 and we are excited to offer this higher level of service to customers. 

Benefits of monthly billing include:  

• Customers can budget for their customer billing statements more easily, on a monthly basis.
• Monthly billing will help to identify potential leaks or excessive use sooner, reducing water waste and higher bills.
• Customers will receive important information from CVWD every 30 days, instead of 60 days.

11. What other online services do you offer besides bill pay?

Existing customers who have registered can change their address / phone, stop service, review bills, or a high consumption inquiry and view consumption history, payment history, or past bills.

12. When will I get my security deposit back?

Upon termination of service or establishment of good credit, the security deposit shall be credited to your account.

13. What conservation rebates does CVWD offer?

CVWD participates in a regional rebate program, administered through SoCal WaterSmart, which provides customers with incentives for water saving devices. If you are a commercial, industrial, or institutional customer and interested in rebates for your business, please view the Inland Empire Utilities Agency (IEUA) website.
Visit here to view all available rebate programs.

14. What rebate programs are available for businesses?

CVWD participates in a regional rebate program, administered through SoCal WaterSmart, which provides customers with incentives for water saving devices. If you are a commercial, industrial, or institutional customer and interested in rebates for your business, visit the Inland Empire Utilities Agency website.

15. Does CVWD provide residential water consultations?

This program consists of a one-on-one consultation, offered to CVWD customers, performed by a CVWD field service representative at your home, where they will identify where you may be wasting water in your home and landscape. By examining your water usage in your home and yard, a CVWD field service representative will recommend small to major improvements that can reduce your water consumption. If you are interested in scheduling a water consultation, please call 909-944-6000.

*CVWD field service representatives are not landscape professionals. CVWD water consultations are comprised of recommendations only. It is advised that you consult a landscape professional before making major changes to your landscape.

16. Can my swimming pool be filled from a fire hydrant?

No, fire hydrants are to be used for fire safety purposes only. CVWD does not grant exemption for people who fill their swimming pool.

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1. What is E-Z Pay® Direct Debit?

E-Z Pay® Direct Debit is a service that allows you to have your water and sewer bills paid automatically from your checking accounts. You will still receive your statement for your records. There is no cost for this service.

2. How do I sign up for E-Z Pay® Direct Debit?

To sign up, just fill out the authorization form and attach a blank check, with “VOID” written across the face of the check. Deposit slips and photocopies will not be accepted. Return the authorization form and voided check with your next payment.

3. How will I know how much is being deducted from my bank account?

Your statement will include the amount due and a notation that you are enrolled in E-Z Pay® Direct Debit. Funds will be deducted approximately 15 days after your billing date. If you have any questions regarding your bill amount, please contact the Customer Service Department before the payment is debited from your bank account.

4. When will E-Z Pay® Direct Debit take effect?

It may take up to 30 days to activate E-Z Pay® Direct Debit. Please continue to make your payment until the E-Z Pay® Direct Debit notation is included on your statement.

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1. How do I submit an application?

CVWD only accepts employment applications for positions that are currently open and listed on our Jobs page. An application must be submitted electronically by clicking the green “Apply” button next to the job posting. Printed, faxed, or emailed applications or resumes will not be accepted nor considered.

2. Can I just submit a resume instead of filling out the application?

No. Resumes will be accepted in addition to, but not in lieu of a District employment application. You may attach documents (resume, cover letter, certifications, transcripts, etc.) to your application after you create an account and begin the application process.

3. What happens after I submit my application?

After you submit your application, you will receive an email confirming receipt. After each application is pre-screened for basic qualifications, they are sent to the hiring manager for review. Each application is given careful review and consideration, and this takes time. Since the volume of applications we receive is generally large, the screening process can take several weeks. Once the hiring manager decides who he/she would like to interview, HR will notify all applicants (both those selected and those not selected). The amount of time between the application confirmation email and the notification regarding interview selection is generally 4-6 weeks.

4. Can I apply for any position at any time?

CVWD only accepts applications for open positions that have been posted on our website and for which we are actively recruiting. Applications are not accepted unless the position is open.

5. Where can I find more information on the types of positions at CVWD?

All our job descriptions are posted here: http://www.cvwdwater.com/146/Job-Descriptions

6. I'd like to know more about compensation and benefits. Where can I get that information?

Our current compensation schedule can be viewed at http://www.cvwdwater.com/documentcenter/view/48. The District's benefits package is outlined at http://www.cvwdwater.com/DocumentCenter/View/46.

7. How will I know if I am qualified for a position?

The job flyer contains a brief job description, a statement of the duties of the position, a description of the qualifications, experience and education which are required, including licenses, certifications, etc. A filing deadline appears on every job flyer.

8. How will I know when a new position is posted?

Whenever a position becomes available for open recruitment, the Human Resources division issues a job flyer for the position. The job flyer is posted on our website and often in industry-specific publications like BC Water Jobs. Check our website often for new postings, or sign up for Job Alerts (free text and/or email notifications) through Notify Me. Sign up for Job Alerts

9. What should I do if my mailing address, phone number, or email address changes?

Please notify Human Resources immediately at (909) 987-2591 or HR@cvwdwater.com. We will make the necessary changes to your records. If we are unable to contact you because you have moved or changed your phone number, your name may be withdrawn from further consideration.

10. If I have previously completed an application, will I automatically be considered for other positions?

No. You must submit a separate application for each position in which you are interested. However, once you have created an account, your personal information, education, etc. will be pre-filled in the application system.

11. What does "Open until filled" mean?

When this deadline-free approach is indicated on the job flyer, it means that the position will close without notice once a sufficient number of applications from qualified individuals have been received.

12. What does “First review of applications” mean?

If the job flyer indicates a date on which applications will be first reviewed, it means that we will consider the first “batch” of applications received before any others. We will continue to accept applications after the first review date, but if we receive a sufficient number of applications from qualified individuals in that first “batch” we will close the position immediately and without giving consideration to those received after the first review date.

13. What are the steps of the selection process?

The steps of the selection process can vary, depending upon the position, but the process generally follows this timeline:

• Applications are pre-screened for basic qualifications
• Pre-screened applications are forwarded to the hiring manager for review
• Selected candidates are invited to interview and applicants not selected will be notified
• Selected candidates are invited to return for a second interview
• Final candidate is offered the position, completes pre-employment screening, and meets with the General Manager

Some positions may require applicants to pass a written exam. A performance test may be required for a position requiring certain skills, such as typing or the operation of heavy equipment. Decisions about the selection process are made by the hiring manager and the Human Resources Manager when the position opens. The job flyer will contain details if there are specific requirements to that recruitment’s selection process.

14. What can I expect at the interview?

Generally, the interview is conducted by a panel of 1-3 District employees and up to 3 outside panelists (not employed by the District). Often the panelists will come from different departments. During your interview, you will be asked structured and situational questions to help the panelists understand your education and work experience as it relates to the position. The questions are designed to evaluate your qualifications as much as possible in the short amount of time available.

15. What kind of pre-employment tests or checks are required?

Once we offer a position to a candidate, they must complete a physical, background check, and drug screening. More details about this process is provided at the time of the job offer.

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1. Do I need my account number to log in?

You must first register your account, at which point you will need your account number. You can find your account number on your billing statement, or you can contact Customer Service. Once you have registered, you will only need your email address and password to log in.

2. How will I know that my payment has been accepted?

After you submit your payment, you will see a payment confirmation screen. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, the amount paid, and a confirmation message.

3. How long will my billing and payment history be maintained on my profile?

Your statements and online payments will be maintained for 24 months.

4. Will I be able to print a copy of my bill?

Yes, each bill is available in PDF format ready for print.

5. How long does it take for online payments to process?

Payments made through our online portal system are visible immediately, however it may take 2-5 days for it to post to your CVWD account balance.  

6. I need to stop my autopayment.

CVWD needs to be notified 5 business days before the due date on your billing statement in order to stop an auto pay payment. For example, if your bill is due on December 7, you will need to contact CVWD by December 2 during normal business hours so we can successfully stop the payment.

7. How do I change my account information?

Log into your account and change any of your personal information under the My Profile tab. If you are unable to change some of your information, you may need to contact Customer Service (855) 654-2893 to make the change.

8. I accidentally deleted my current email notification; what should I do?

If you are registered, you can log into the online payment portal to view your bill.

9. Who do I contact with questions about my bill or if I’m having trouble using the online system?

You may reach Customer Service (855) 654-2893, Mon-Thurs:  7:30am-5:30pm and Fri:  7:30am-4:30pm

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1. What is a Level Billing Plan (LBP)?

LBP allows you to budget the cost of your water and sewer services into a fixed amount, no matter the season.

2. How much does it cost?

Like all of your other payment options, Cucamonga Valley Water District does not charge a fee for this service, and when combined with our E-Z Pay Program you never have to worry about your water and sewer bill again!

3. How do I sign up for LBP?

To sign up, just fill out the authorization form. You can also contact customer service at 909-944-6000 and our representatives will help you to sign up for LBP over the phone.

4. How does LBP work?

Your level payment amount is based on the cost of water used over the past year. It is calculated on the current rate. At the end of every averaged year, your statement will indicate any additional amount due or a credit.

5. When will LBP take effect?

LBP takes effect the following billing cycle from when you sign up and remains in effect as long as you pay the amount billed. You may cancel your participation at any time. Once cancelled, any amount owed will immediately become due.

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1. Pruning and Maintenance

Pruning and Maintenance

2. Gardening for Songbirds and Butterflies

Gardening for Songbirds and Butterflies

3. Succulent Savvy

Succulent Savvy

4. REBATE READY: TURF REMOVAL & PLANT SELECTION

REBATE READY: TURF REMOVAL & PLANT SELECTION

5. Smart Sprinklers and Irrigation Basics

Smart Sprinklers and Irrigation Basics

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1. Why is CVWD using recycled water?

As customers move into the CVWD service area, the district looks for alternative water supplies to enhance our existing supplies. CVWD currently gets its water from local surface waters, groundwater, and imported water. Using recycled water to meet landscape and industrial demands enables CVWD to keep the potable drinking water for human consumption needs.

2. Do we need recycled water even during years with heavy rain?

Yes, weather patterns fluctuate and future droughts are always possible. We can not depend on rain to provide all the water we need. Recycled water is a supplemental supply to the district's existing potable (drinking) water. Recycled water is available year-round, even in years when we have very little rain, making it quite reliable for our region, for nondrinking purposes, such as on landscaping and for industrial needs.

3. What is recycled water and where does it come from?

The water that flows from your home or business through sinks, toilets, and other drains travels to a wastewater treatment plant and is treated and purified so that it can be used again for outdoor irrigation or industrial purposes. Although it looks like drinking water, it will not be used for human consumption.

4. Are they going to use recycled water on front yards?

No, recycled water is used on front and back yards in other communities, but it will not be used this way in any of the communities we serve.

5. What happens if someone accidentally drinks recycled water?

Nothing; studies have shown no adverse effects from drinking recycled water. However, it is not recommended for drinking over a long period of time.

6. Can my kids get sick from playing on grass irrigated with recycled water? What about my dog?

No, recycled water is similar to drinking water and is cleaner and safer than the water found in most rivers, lakes, and beaches. As an additional precaution, parks, playgrounds, and other facilities will be irrigated at night when people are not using public facilities.

7. Will recycled water increase my rates?

No, recycled water customers (such as a golf courses) will pay for using recycled water and it will not affect ratepayers.

8. How much is this recycled water program going to cost?

The district is constructing a series of pipelines and pumps to connect recycled water from the Inland Empire Utilities Agency wastewater treatment plant. These costs will be amortized over the projected life of the infrastructure. The cost of recycled water is significantly lower than purchasing imported potable (drinking) water.

9. How will the district keep recycled water separate from the drinking water system? Is it guaranteed that the two will not mix?

Recycled water goes through a separate pipeline system to the customers. It is completely separate from the drinking water pipeline system. Periodic cross-connection tests ensure that the recycled water pipelines are not accidentally connected to the drinking water system. In addition, there is ongoing monitoring and testing of the recycled water and drinking water systems to protect the public's health.

10. How will I know where recycled water is being used?

You will see signs that say recycled water is in use. Also, you might see purple meters, pipelines, or sprinkler heads – purple is always used to distinguish where recycled water is used.

11. Where will recycled water be used?

Recycled water will be used primarily for landscape irrigation on golf courses, parks, greenbelts, and other landscaped areas. It can also be used for industrial processing such as cooling towers.

12. Who monitors and regulates recycled water?

The District will monitor the use by recycled water customers. The Department of Health Services also applies strict monitoring requirements on recycled water customers and the water district. The Regional Water Quality Control Board also regulates and monitors the use of recycled water.

13. How do you know if the water is being treated safely?

Recycled water produced at the treatment facility is tested daily. There are other state and federal monitoring reports and requirements the district must abide by to ensure its safe use.

14. Is recycled water safe?

Yes, recycled water is both filtered and disinfected so that it is free of bacteria and other pathogens. It is also closely monitored by the district as well as by State of California oversight agencies to ensure that the treatment is consistently safe. Recycled water will only be used for nondrinking purposes in our community.

15. Does this mean that the city can continue to build thousands of homes?

The water district’s core responsibility is to provide a safe and reliable water supply to meet the demands of growth. We have worked closely with all the communities that we serve in order to anticipate what their growth needs will be and plan accordingly.

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1. Where can I get more information about my drinking water?

Each year in the Spring, CVWD publishes a Water Quality Report reflecting the water quality details from the prior you. You can view the Water Quality Report here, or request a hard copy be mailed to you by emailing info@cvwdwater.com. This report is also known as a Consumer Confidence Report.

The water quality report explains the quality of CVWD water, CVWD's water sources, any detections of drinking water contaminants, and what is being done to correct the situation.

2. Does CVWD's water meet safe standards set by the state and federal government?

We are pleased to report that CVWD has an unblemished record in supplying our customers with clean, safe drinking water. We meet all standards set by the U.S. Environmental Protection Agency, State Water Resources Control Board, and California Department of Public Health (DPH).

Refer to our water quality report for more information.

3. How will I know if my water is not safe to drink?

CVWD must notify you by newspaper, mail, radio, TV, or hand-delivery if your water does not meet U.S. Environmental Protection Agency, State Water Resources Control Board,  or California Department of Public Health standards, or if there is a waterborne disease emergency. The notice will describe any precautions you need to take, such as using store bought water or boiling your water. If a public notice is published and distributed regarding your drinking water, please carefully read it and follow the instructions.

4. How do I know if my drinking water is safe?

Most people get their water from a public water system that must meet health-based drinking water standards. By law, CVWD must inform you if contamination is detected in your drinking water. CVWD must abide by strict drinking water quality requirements before delivering water to customers. 

5. Does CVWD add fluoride to the water?

No, CVWD does not add fluoride to the drinking water supply. Fluoride occurs naturally in some CVWD water supplies at an average detection level of 0.33 part per million per our most recent Water Quality Report (2016). This and other information can be found in our water quality report. The water quality report information is comprised of sampling results from raw water sources such as purchased water, canyon water, and well water.

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1. Why is my water “cloudy” or “milky” looking?

Water in the distribution system is under pressure and air sometimes dissolves in the water within the pressurized lines; the quality of the water is not affected by the entrained air. Once released at the faucet, the dissolved air gives water a “cloudy” or “milky” appearance; in fact, many faucets have an aeration feature built in.

Just let the water stand in an open container for a few seconds, the air in the water will disperse to the atmosphere.

2. Why is my water “rusty”?

Rusty looking water is due to iron oxides from water lines that are constructed of cast iron or galvanized steel. When water stands in the mains, fire hydrants, or in a customer’s galvanized service or internal lines, it will naturally dissolve the iron and you can expect periods of discolored water.

Rusty water at the cold water tap at the first draw in the morning is probably from your plumbing. If only the hot water is rusty, the source is probably your hot water system. If your cold water suddenly becomes rusty, there may be construction in the area, fire hydrant flushing, or fire hydrant use in the area. These episodes are temporary and will easily be cleared up on their own.

Note: Over 99% of our distribution mainlines are cement lined and do not contribute rust color into the system.

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1. What is total dissolved solids (TDS)?

In contrast to water hardness, the total amount of all dissolved matter in the water is known as TDS. When water evaporates or is heated, dissolved minerals are left behind. For example, these dissolved minerals are the residue that collects in hot water heaters.

2. How hard is my water?

“Hardness” refers to the calcium and magnesium content of water. CVWD water tends to be “moderately hard” to “hard” ranging between 81-190 milligrams per liter (mg/L) or approximately 8 grains per gallon (gpg).

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1. Where can I find more information about drinking water home treatment units?

CVWD does not endorse or recommend specific home water treatment units. If, however, you are considering buying a home treatment device because of health concerns (e.g. you have a severely compromised immune system), make sure that the device is certified by the State Water Resources Control Board.

For additional help in picking a unit, visit NSF International, an independent non-profit organization.

2. My water has a different taste and/or odor. Is it safe to drink?

Water may look or smell different, between communities, and still be safe; even when water meets California Department of Public Health (CDPH) and U.S. Environmental Protection Agency (EPA) standards, you may still object to its taste, smell, or appearance. Your water is tested regularly for bacteriological content. Compounds such as iron, manganese, and other sediments may give your water the appearance of being “dirty” without affecting its microbiological quality. If you feel there is a problem with your water, contact CVWD right away to discuss any concerns.

3. Do I need to flush out my hot water heater?

If you notice white particles that clog plumbing fixtures, they may be bits of calcium carbonate scale coming from your water heater. The scaling may be worsened because the water heater thermostat is too high. If the particles are calcium carbonate, you probably need to flush your water heater. Many manufacturers recommend periodic flushing of water heaters to remove sediment that can build up. The sediment can cause discoloration of the water and can make the water heater less efficient. Be sure to follow the manufacturer’s owners guide for your hot water heater.

4. Why does my water smell septic?

Bacteria growing in sink drains can generate odors. Although, the odors seem to be coming from the water; the odor is really coming from the drain. When water runs down the drain, the odor is forced out where you can smell it.

A cup of household bleach poured down the drain will help kill the bacteria and take care of the septic smell. Hot water heaters can also harbor bacteria that cause odors. If your sink drain is not the source, check your hot water for odor.

5. My water smells like chlorine, why is chlorine added?

Chlorine is added to tap water to make sure that any harmful germs in the water are killed. When you can taste or smell a bit of chlorine, your water has been properly treated.

If you taste or smell chlorine in your water and consider it unpleasant, you can purchase a point of use treatment unit to remove the taste of chlorine. Consumers interested in a point of use water treatment device should "shop around" first. Carefully read the product information to understand what you are buying before purchasing. No single device takes out every kind of drinking water contaminant; you must decide which type best meets your needs. Once purchased, be certain to follow the instructions provided by the manufacturer for operation and maintenance, especially changing the filter on a regular basis.

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1. What substances do you test for?

Several state and federal regulatory agencies govern water quality and testing of public water supply systems. Your drinking water is regularly sampled and tested for harmful bacteria, mineral, and heavy metal contaminants and other constituents in order to maintain regulatory compliance.

Refer to our water quality report for more information.

2. How can I get my drinking water tested?

First, get a copy of our annual water quality report before you pay to test your water. This report will tell you which contaminants, if any, have been found in your drinking water and at what level. You are always free to conduct additional sampling for your residence; however, in most cases this is not necessary.

Without knowing what to look for, the cost of testing drinking water on a hit or miss basis can be very high. Depending on how many contaminants you test for, a water test can cost from $15 to hundreds of dollars. If you test for all possible contaminants, testing costs reach into the thousands of dollars.

3. Who analyzes CVWD's water samples?

The District’s water samples are analyzed by laboratories accredited by the California Department of Public Health (CDPH) and the State Water Resources Control Board. A list of laboratories accredited by the state can be found on the state’s website at Environmental Laboratory Accreditation Program (ELAP) laboratories. For more information, please contact the district’s Water Quality Division at 909-987-2591.

4. Is there a generic drinking water test for everything?

No. Each possible contaminant must be evaluated individually.